# Support & Help Get help with Comm.care, troubleshoot issues, and manage your account. ## Account Management ### [Manage Your User Account](manage-your-account.md) Change your password and update your user details ### [How to Cancel Your Account](account-cancellation.md) Steps to cancel your Comm.care account ### [How to Download All Files After Cancellation in One Click](download-files-after-cancellation.md) Export all your data before closing your account --- ## Getting Help ### Contact Support **Email:** [conversations-app.brevo.com](https://conversations-app.brevo.com) **Response time:** Typically within 1 business day ### Browse Help Documentation - [Home](../home.md) - Main help hub - [Quick Start Guides](../quick-start/) - Get oriented fast - [By Role](../by-role/) - Guides for your role - [By Feature](../features/) - Feature documentation --- ## Common Issues ### Can't Log In? 1. Verify you're using the correct email address 2. Try password reset 3. Check if your account is active (contact your organisation manager) 4. Clear browser cache and try again ### Progress Note Not Saving? 1. Check all required fields are filled 2. Verify date and time are valid 3. Ensure you have permissions for the Circle 4. Check internet connection ### Invoice Not Generating? 1. Verify progress notes exist for the period 2. Check progress notes have correct funding source 3. Ensure services are set up properly 4. Validate billable hours on Organisation Calendar ### Can't Access a Circle? 1. Confirm you've been assigned to the Circle 2. Check your role within the Circle 3. Verify the Circle is active (not removed/deactivated) 4. Contact your manager to adjust access ### DEX Data Not Appearing? 1. Confirm participant is marked as CHSP-funded 2. Verify progress notes are complete 3. Check service type mapping 4. See [Troubleshooting CHSP participants guide](../features/reporting/dex-troubleshooting.md) --- ## Training Resources ### For Managers: - [4-Week Bootcamp Program](../onboarding-programs/bootcamp-4-week.md) - [Manager's Guide](../by-role/managers.md) - [Quick Start for Managers](../quick-start/managers-5-min-overview.md) ### For Support Workers: - [Support Worker's Guide](../by-role/support-workers.md) - [Quick Start for Support Workers](../quick-start/support-workers-first-day.md) - [Progress Notes Guide](../features/progress-notes/) ### For Coordinators: - [Coordinator's Guide](../by-role/coordinators.md) - [Quick Start for Coordinators](../quick-start/coordinators-essentials.md) - [Circle of Care Management](../features/circle-of-care/) --- ## System Requirements ### Web Browser: - **Recommended:** Google Chrome, Microsoft Edge, Firefox, Safari (latest versions) - **Internet:** Broadband connection recommended - **JavaScript:** Must be enabled ### Mobile App: - **iOS:** Requires iOS 12 or later - **Android:** Requires Android 8.0 or later - **Storage:** Minimum 50MB free space --- ## Glossary **Circle of Care** = A participant's complete record in Comm.care **Progress Note** = Legal documentation of service delivery **Roadmap** = Planned services for a participant **Organisation Calendar** = Manager view of all appointments and billable hours **My Calendar** = Individual staff member's roster **DEX** = Data Exchange for DSS-funded program reporting **MDS** = Minimum Data Set for aged care reporting **NDIS** = National Disability Insurance Scheme **CHSP** = Commonwealth Home Support Programme **QMS** = Quality Management System --- ## Reporting Issues When contacting support, please include: - **Your organisation name** - **Your email address** - **Description of the issue** - **Steps to reproduce** (what you did before the issue occurred) - **Screenshots** (if applicable) - **Browser and version** (e.g., Chrome 120) --- ## Feature Requests Have an idea for improving Comm.care? - Contact our support team - Describe the feature and how it would help - We review all suggestions for future development --- ## Status & Updates - Check for system updates and maintenance windows - Subscribe to status notifications (ask support) - Review release notes for new features --- [Need to raise a request? Contact us.](https://conversations-app.brevo.com/)