# Set up NDIS Services When you’re [using organisation services in Comm.care](managing-services.md), if the selected funding source is **National Disability Insurance Scheme (NDIS),** you need to complete additional information. This will feed into your Progress Notes and the reports that your Organisation can extract to complete an NDIS Bulk Upload. ![[Comm.care (7).mp4]] Within the National Disability Insurance Scheme sections, you should enter the following fields: - **Support Category:** Select the category corresponding to the support item number (e.g., **01**_013_0107_1_1 ) - **Area of service:** Select an area in which the service is to be delivered. - **Support item:** Select one or more support items that define the service. Each selection corresponds to the sequence number in a support item code, such as 01_**013**_0107_1_1. Click **Add** to confirm your choice. ![[help/videos/Comm.care (6).mp4]] > _**Note:**_ The settings configured here apply to your entire organisation’s service, rather than an individual participant’s service. If you offer different pricing (such as a discount) for the same service across multiple participants, please create a separate service. However, if the discount is a one-time occurrence for a single participant, you may use the existing service and enter the discounted rate when completing the [Progress Notes](../../features/progress-notes/creating-progress-notes.md). ## NDIS Support Items NDIS Support Items are linked to the official NDIS pricing arrangement. - **Locked by default**: All items start as locked and apply the latest NDIS pricing arrangement. This means you cannot edit anything. ![[Pasted image 20250916143023.png]] - **Unlock**: Click the lock icon to make an item editable, then you will have control over the prices, and it's your responsibility to make any necessary price adjustments. ![[help/videos/Comm.care (2).mp4]] - **Re-lock**: Returns the item to the latest official NDIS price. ![[help/videos/Comm.care (3).mp4]] - **Global lock/unlock**: Apply the same action to all line items in the service. ![[Comm.care (4).mp4]] - **Refresh**: Each line item has a refresh icon to update that item only to the latest NDIS pricing arrangement. A "Refresh all Line Items" button updates every line item in the service to the latest NDIS pricing arrangement. ![[Comm.care (5).mp4]] - **Bulk refresh**: On the Organisation Services screen, the button **“Refresh All NDIS Services Line Items”** updates every NDIS service in the organisation with the latest NDIS pricing arrangement. ![[Pasted image 20250916152542.png]] ## Refresh NDIS Line Items Pricing When the NDIS releases a new Pricing Schedule, you'll need to update your services to reflect the latest rates. There are three ways to do this depending on how many services you need to update. > **Note:** Refreshing only works on locked line items. If you've unlocked a line item to set a custom price, it won't be updated — you'll need to re-lock it first to return it to the official NDIS price. **Refresh all services at once** On the Organisation Services screen, click **Refresh All NDIS Services Line Items**. This updates every NDIS service in your organisation to the latest pricing in one go — the quickest option when a new Pricing Schedule is released. ![[Pasted image 20250916152542.png]] **Refresh a single service** Open the service you want to update, then click **Refresh all Line Items**. This updates every line item within that service to the latest NDIS pricing arrangement. **Refresh a single line item** Within a service, click the blue refresh icon (<i class="refresh icon"></i>) next to the individual line item you want to update. Use this when you only need to update one specific line item rather than the whole service. ## Travel time, Report Writing, and Non-Face-to-face charges: The NDIS allows you to claim fees for travel time and non-face-to-face activities such as Report Writing. Comm.care helps you manage it with ease: - When you [Add Support Services to Roadmap](../../features/circle-of-care/adding-services-to-roadmap.md), you can select to charge for travel time and a pre-agreed travel time amount related to the Service. - Each time you [Progress Notes](../../features/progress-notes/creating-progress-notes.md), you can select whether it is Report Writing or Non-Face-to-face support. - When you [Create a claim or invoice](../../features/invoicing-claims/creating-claims.md) for Report Writing or Non-Face-to-face support, the travel time fee will be set to 0 in order to avoid overcharging your Client. This simplifies the process of aligning a service in Comm.care with the complex NDIS pricing structures. Consequently, using Comm.care ensures more accurate record-keeping, claims, billing, and reporting.