# Quick Start for Support Workers (5 Minutes) Welcome to Comm.care! This quick guide will help you navigate the platform and understand your daily tasks. ## What is Comm.care? Comm.care is where you'll: - **View your roster** - See your scheduled appointments - **Record service delivery** - Create progress notes after providing care - **Access participant information** - View plans, goals, and documents - **Manage tasks** - Track reminders and to-dos Everything is designed to work on your phone, tablet, or computer—so you can access it on the go. --- ## Key Concepts (1 minute) **Circle of Care** = A participant's complete record. You'll be given access to the Circles for participants you support. **My Calendar** = Your personal roster showing all your scheduled appointments. **Progress Note** = Your documentation of a service you delivered. This is legally required for compliance. **Timeline** = The participant's history of documents, notes, and activities. --- ## Your Daily Tasks (2 minutes) ### 1. Check Your Roster - Go to **My Calendar** (top menu) - See your appointments for today - Click an appointment to see details (location, participant, service) ### 2. Provide Services - Visit the participant - Deliver the scheduled service - Note any observations or incidents ### 3. Record Service Delivery - Create a **Progress Note** after each service - Include: what you did, how the participant progressed toward goals, any observations - Progress notes are required for invoicing and compliance ### 4. Access Participant Information - Click **My Circles** (top menu) - Select the participant's Circle - View their **Timeline** for documents, care plans, and history --- ## Navigation Basics (1 minute) **Top Menu:** - **My Circles** - Access participants you support - **My Calendar** - Your personal schedule - Your profile (top right) - Change password, update details **Within a Circle:** - **Profile** - Participant basic information - **Timeline** - History of all documents and notes - **Roadmap** - Services being delivered - **Calendar** - Participant's appointments --- ## Mobile Access (1 minute) Comm.care works great on mobile devices: **iOS/Android App:** - [Using Comm.care on Mobile](../integrations/mobile-apps.md) - [Update the Mobile App](../integrations/mobile-app-updates.md) **Web Browser:** - Just visit the Comm.care website on your phone - Works on any device with internet --- ## Creating Your First Progress Note **Quick Steps:** 1. Go to the participant's Circle 2. Click **Timeline** → **Add Progress Note** 3. Fill in required fields: - **Date & Time** - When service was delivered - **Location** - Where it took place - **Service/Line Items** - What you provided - **Notes** - What happened, participant progress 4. Save ✅ **Progress Note Validation** will check your note automatically to prevent errors. --- ## What's Next? **Learn More:** - [Complete Guide for Support Workers](../by-role/support-workers.md) - [Progress Notes Details](../features/progress-notes/) - [Understanding Circles](../features/circle-of-care/) **Update Your Profile:** - [Manage Your Account](../support/manage-your-account.md) - Change password - [Set Your Availability](../setup-and-configuration/staff-management/availability.md) - [Update Certifications](../setup-and-configuration/staff-management/certifications.md) --- ## Daily Workflow Summary **Start of Shift:** 1. ✅ Check My Calendar 2. ✅ Review participant documents **During Services:** 3. ✅ Deliver care 4. ✅ Note observations **End of Shift:** 5. ✅ Create progress notes 6. ✅ Complete assigned tasks 7. ✅ Report any incidents --- ## Need Help? - [Full Support Worker Guide](../by-role/support-workers.md) - [Contact Support](https://conversations-app.brevo.com/) - Ask your manager or coordinator --- **You're ready to get started! Check My Calendar for your first appointment.**