# Requesting Worker Screening Check Updates This feature is only available for organisations on the [Quality Management System plan](getting-started.md). As a Manager, you can now send a quick email reminder to staff members when their Worker Screening Checks need updating. This helps you keep certifications current without manual follow-up. ## When to Use This Feature Use the **Request Update** button when you notice: - A staff member's check is **expiring soon** - Required documentation is **missing** - A check has been **auto-unapproved** after a file change - You need to confirm **updated certifications** have been uploaded This saves time compared to manually emailing each staff member individually. ## How to Request an Update You can send an update request directly from a staff member's profile: 1. Go to **Organisation > Staff** 2. Click on the **staff member's name** to open their profile 3. Scroll down to the **Worker Check** section 4. In the bottom-right corner, click the **Request Update** button (next to the "+ Add Checks" button) ![[help/features/quality-management-system/Attachments/Comm.care (1).mp4]] Once clicked, Comm.care will: - Send an email to the staff member's registered email address - Show you a confirmation toast: **"Request sent to [Staff Name]"** - Include your email as the reply-to address so staff can respond directly to you if they have questions ## Who Can Use This Feature - **Managers only:** The Request Update button is visible only to users with the Manager role This ensures only authorised personnel can request sensitive compliance updates. ## Why Use It? - **Saves time** — No need to manually compose reminder emails - **Improves compliance** — Proactively remind staff before checks expire - **Streamlines communication** — Staff receive clear instructions with a direct link back to their profile - **Maintains accountability** — Keep an audit trail of when update requests were sent By using this feature regularly, you can stay ahead of expiring certifications and ensure your organisation remains compliant with NDIS and other regulatory requirements. --- ## Related Topics - [Worker Screening Check](worker-screening-checks.md) - How to create and track worker checks - [Worker Screening Check Approval](screening-check-approval.md) - How to approve staff submissions - [Staff Management](../../setup-and-configuration/staff-management/) - Managing staff profiles and access --- [Need to raise a request? Contact us.](https://conversations-app.brevo.com/)