# Comm.care for Support Workers Your daily companion for delivering quality care and staying compliant. ## 👋 Your First Day **New to Comm.care?** - [Your First Day Guide](../quick-start/support-workers-first-day.md) - Get oriented in 5 minutes - [Understanding Comm.care](../Understand%20Comm.care.md) - Learn the basics - [Using Comm.care on Mobile](../integrations/mobile-apps.md) - Access on the go --- ## 📱 Daily Tasks ### Your Roster - [About My Calendar](../features/scheduling-rostering/my-calendar.md) - View your personalised schedule - [Notify Appointment Changes to Staff](../features/scheduling-rostering/notifying-staff.md) ### Recording Service Delivery - [Progress Notes](../features/progress-notes/creating-progress-notes.md) - Document the services you provide - [Progress Note Validation](../features/progress-notes/validation.md) - Understanding smart validation - [Progress Notes for DSS Funded Services](../features/progress-notes/dss-funded-services.md) - [Why, What, and How to Capture Great Case Notes](../features/progress-notes/best-practices.md) ### Accessing Participant Information - [About Circle of Care](../features/circle-of-care/overview.md) - Understanding Circles - [Timeline - Working with Records](../features/circle-of-care/timeline-and-records.md) - [Add to My Frequent Circles](../features/circle-of-care/frequent-circles.md) --- ## 👤 Working with Participants ### Understanding Your Role - [Circles Roles](../features/circle-of-care/roles-and-access.md) - Permissions and access levels - [Staff Access to Circles](../setup-and-configuration/staff-management/circle-access.md) ### Participant Goals & Care - [Setting Goals](../features/circle-of-care/goals.md) - Track participant progress - [Types of Documents in Circles](../features/circle-of-care/document-types.md) - [Circles Documents](../features/circle-of-care/managing-documents.md) - Access key documents ### Medication (if applicable) - [Medication Chart](../features/circle-of-care/medication-chart.md) - For nursing and medication administration --- ## 📋 Appointments & Scheduling - [Create or Delete Appointments](../features/scheduling-rostering/appointments.md) - [Cancelling Appointments](../features/scheduling-rostering/cancelling-appointments.md) - [Creating Group Appointments](../features/scheduling-rostering/group-appointments.md) - For group services --- ## 📝 Tasks & Reminders - [Creating Tasks or Alarms](../features/circle-of-care/tasks-and-alarms.md) - Set reminders and manage tasks --- ## 👥 Adding People to Circles - [How to Add Person and Plan Manager](../features/circle-of-care/adding-person-plan-manager.md) - [How to Add Carer and Guardian](../features/circle-of-care/adding-carer-guardian.md) --- ## ⚙️ Your Profile & Settings - [Manage Your User Account](../support/manage-your-account.md) - Change password, update details - [Managing Staff Availability](../setup-and-configuration/staff-management/availability.md) - Set your availability - [Manage Staff Certifications](../setup-and-configuration/staff-management/certifications.md) - Keep certifications current --- ## 📱 Mobile App - [Using Comm.care on Android, iPhone, or iPad](../integrations/mobile-apps.md) - [How to Update the Comm.care App](../integrations/mobile-app-updates.md) --- ## 🏥 Quality & Compliance *If your organisation uses the QMS plan* - [Worker Screening Check](../features/quality-management-system/worker-screening-checks.md) - Submit your checks - [Incident Management](../features/quality-management-system/incident-management.md) - Report incidents - [Feedback Management](../features/quality-management-system/feedback-complaints.md) - Submit or respond to feedback --- ## ❓ Need Help? - [Troubleshooting](../support/troubleshooting.md) - [Contact Support](https://conversations-app.brevo.com/) --- ## 💡 Quick Tips for Support Workers **At the Start of Your Shift:** 1. Check My Calendar for today's appointments 2. Review participant documents before visits 3. Check for any tasks or alarms assigned to you **During Service Delivery:** 1. Note any observations or incidents 2. Track time accurately 3. Document goals progress **At the End of Your Shift:** 1. Create progress notes for all services delivered 2. Complete any assigned tasks 3. Report any incidents or concerns **Regular Maintenance:** 1. Keep your certifications up to date 2. Update your availability when it changes 3. Review participant documents when they're updated