# NDIS (National Disability Insurance Scheme) Complete guide to managing NDIS-funded services in Comm.care. ## Getting Started with NDIS ### [Manage NDIS Business](../../Manage%20NDIS%20Business.md) NDIS insights and tips for managing your organisation ### [How to Set Up Your NDIS-Funded Organisation](../../setup-and-configuration/ndis-organisation-setup.md) Complete setup guide for NDIS providers --- ## NDIS Services Setup ### [Set Up NDIS Services](../../setup-and-configuration/services-configuration/ndis-services.md) Configure NDIS-funded services ### [How to Create Your NDIS Service to Invoice Quickly and Conveniently](../../setup-and-configuration/services-configuration/ndis-service-creation-guide.md) Best practices for efficient NDIS service setup --- ## NDIS Invoicing & Claims ### [Comm.care's Approach to NDIS Invoicing](../../features/invoicing-claims/overview.md) Understanding NDIS invoicing in Comm.care ### NDIA-Managed Participants - [Invoicing NDIS for NDIA-Managed Participants - Bulk Upload](../../features/invoicing-claims/ndia-managed-bulk-upload.md) - [Bulk Upload to NDIS](../../features/invoicing-claims/bulk-upload-process.md) ### Plan-Managed Participants - [Invoicing NDIS Plan-Managed Participants](../../features/invoicing-claims/plan-managed.md) ### Self-Managed Participants - [Invoicing NDIS Self-Managed Participants](../../features/invoicing-claims/self-managed.md) --- ## NDIS-Specific Services ### [How to Invoice Provider Travel in Comm.care](../../features/invoicing-claims/provider-travel.md) Claiming travel costs for visiting participants **Line item:** 01_800_0125_1_3 ### [How to Invoice Activity Based Transport in Comm.care](../../features/invoicing-claims/activity-based-transport.md) Claiming transport for community participation activities ### [Billable Hours and NDIS Support Coordination](../../features/invoicing-claims/support-coordination-billing.md) Tracking non-face-to-face billable hours for coordinators ### [Short Term Accommodation - STA](../../setup-and-configuration/services-configuration/24-7-services.md) Managing 24/7 services including SIL and STA --- ## NDIS Reporting & Compliance ### [Why NDIS Providers Need a Bulletproof Claims Process](Why%20NDIS%20providers%20need%20a%20bulletproof%20claims%20process.md) Best practices and compliance requirements ### [Reporting & Auditing](../../features/reporting/) NDIS reports and compliance documentation --- ## NDIS Key Concepts **NDIS** = National Disability Insurance Scheme - Australian government program providing support for people with disability **NDIA** = National Disability Insurance Agency - administers the NDIS **Plan Types:** - **NDIA-Managed** (Agency-managed) - NDIA pays providers directly via bulk upload - **Plan-Managed** - Plan manager handles invoices and payments - **Self-Managed** - Participant manages own budget and payments **PAPL** = Price Arrangement and Price Limits - NDIS pricing guidelines **Support Categories:** - **Core Supports** - Daily activities, transport, consumables - **Capacity Building** - Skills development, coordination, employment - **Capital Supports** - Assistive technology, home modifications **Line Items** = Specific NDIS support item codes (e.g., 01_011_0107_1_1) **Bulk Upload** = CSV file submitted to myplace portal for NDIA-managed claims **Reportable Incident** = Events that must be reported to NDIS Commission --- ## NDIS Workflow in Comm.care ### 1. Organisation Setup - Register NDIS services (match your PAPL) - Configure NDIS line items - Set up pricing within NDIS limits - Configure billing details ### 2. Participant Onboarding - Create Circle of Care - Add NDIS plan details - Set up service roadmap (based on NDIS plan) - Assign support workers ### 3. Service Delivery - Create appointments from roadmap - Staff deliver services - Create progress notes (legally required) - Include goals progress ### 4. Invoicing **For NDIA-Managed:** - Validate billable hours - Generate bulk upload report - Submit to myplace portal **For Plan-Managed:** - Create invoice - Send to plan manager **For Self-Managed:** - Create invoice - Send to participant ### 5. Reporting & Compliance - Track service delivery metrics - Monitor incident reports - Prepare for NDIS audits - Submit reportable incidents (if required) --- ## NDIS Registration Groups Common registration groups: - **0104** - Assistance with Daily Life - **0105** - Assistance with Social, Economic, and Community Participation - **0106** - Assistance with Daily Personal Activities - **0108** - High Intensity Daily Personal Activities - **0117** - Therapeutic Supports - **0125** - Early Childhood Supports - **0136** - Specialist Support Coordination Your NDIS registration determines which services you can provide and claim. --- ## NDIS Compliance Requirements ### Documentation: ✅ Progress notes for all services (legal requirement) ✅ Participant consent and service agreements ✅ Goals tracking and progress evidence ✅ Incident and risk management records ### Invoicing: ✅ Claims match actual service delivery ✅ Progress notes exist for all claimed hours ✅ Services within participant's plan budget ✅ Correct line items used for services ### Staff Requirements: ✅ NDIS Worker Screening Check ✅ Relevant qualifications for regulated services ✅ Up-to-date training and certifications ### Quality & Safeguarding: ✅ Reportable incident management ✅ Complaint handling mechanisms ✅ Risk assessments ✅ Adherence to NDIS Practice Standards --- ## NDIS Resources ### In Comm.care: - [NDIS Services Setup](../../setup-and-configuration/services-configuration/) - [NDIS Invoicing](../../features/invoicing-claims/) - [NDIS Reporting](../../features/reporting/) - [Quality Management](../../features/quality-management-system/) ### External Resources: - **NDIS Portal:** myplace.ndis.gov.au - **NDIS Commission:** ndiscommission.gov.au - **NDIS Price Guide:** ndis.gov.au/providers/pricing-arrangements --- ## Common NDIS Challenges & Solutions **Challenge:** Bulk upload file errors **Solution:** [Invoicing NDIS for NDIA-Managed Participants guide](../../features/invoicing-claims/ndia-managed-bulk-upload.md) **Challenge:** Tracking non-face-to-face hours for coordinators **Solution:** [Billable Hours and Support Coordination guide](../../features/invoicing-claims/support-coordination-billing.md) **Challenge:** Claiming provider travel correctly **Solution:** [Provider Travel invoicing guide](../../features/invoicing-claims/provider-travel.md) **Challenge:** Managing 24/7 services (SIL/STA) **Solution:** [Short Term Accommodation guide](../../setup-and-configuration/services-configuration/24-7-services.md) --- [Need to raise a request? 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