# CHSP / Aged Care (Commonwealth Home Support Programme) Complete guide to managing CHSP and aged care services in Comm.care. ## Getting Started ### [Set Up DSS-Funded Services](../../setup-and-configuration/services-configuration/dss-funded-services.md) Configure services for CHSP and other Department of Social Services programs --- ## DEX Reporting ### [Automatically Report to CHSP Data Exchange](../../features/reporting/dex-reporting.md) How Comm.care integrates with DEX for automatic CHSP reporting **Key benefit:** No manual data entry - progress notes feed directly into DEX ### [Troubleshooting CHSP Funded Participants for Better DEX Reporting](../../features/reporting/dex-troubleshooting.md) Fixing common DEX reporting issues ### [Progress Notes for DSS Funded Services](../../features/progress-notes/dss-funded-services.md) Creating progress notes that automatically integrate with DEX --- ## Invoicing ### [Invoicing Client Fee for Service and CHSP Contribution](../../features/invoicing-claims/chsp-client-contribution.md) Creating invoices for CHSP client contributions --- ## Key Concepts **CHSP** = Commonwealth Home Support Programme - Australian Government program providing entry-level home support for older people **DSS** = Department of Social Services - administers CHSP and other programs **DEX** = Data Exchange - Australian Government reporting system for DSS-funded programs - Comm.care integrates directly - no manual data entry required **Client Contribution** = Optional fee charged to CHSP participants (capped amounts) **Service Types** = Categories under CHSP (Domestic Assistance, Personal Care, Social Support, etc.) **Outlet** = Your service delivery location/region for DEX reporting --- ## CHSP Workflow in Comm.care ### 1. Organisation Setup - Configure CHSP/DSS-funded services - Set up DEX integration - Define outlet details - Set client contribution amounts (if applicable) ### 2. Participant Onboarding - Create Circle of Care - Mark participant as CHSP-funded - Set up service roadmap - Configure client contribution agreement ### 3. Service Delivery - Create appointments - Staff deliver services - **Create progress notes** - automatically feeds DEX - Include service details and outcomes ### 4. DEX Reporting - Progress notes automatically populate DEX data - No manual data entry required - Submit reports to DSS via DEX portal - Troubleshoot any validation errors ### 5. Invoicing (if applicable) - Create invoices for client contributions - Send to participants - Track payments --- ## Common CHSP Services ### Domestic Assistance - Light housework - Laundry - Meal preparation ### Personal Care - Showering/bathing assistance - Dressing - Grooming ### Social Support - Individual - One-on-one community access - Shopping assistance - Attending appointments ### Social Support - Group - Group activities - Day programs - Social outings ### Transport - Transport to appointments - Community access transport - Shopping trips ### Nursing - Clinical care - Medication management - Wound care ### Allied Health - Physiotherapy - Occupational therapy - Podiatry ### Meals - Delivered meals - Meal preparation --- ## DEX Reporting Requirements ### What DEX Tracks: - Number of participants served - Types of services delivered - Hours of service delivery - Participant demographics - Service outcomes - Client contributions collected ### Reporting Periods: - **Quarterly** DEX submissions - Deadline: Usually 30 days after quarter end ### Data Sources in Comm.care: - **Progress notes** = Service delivery data - **Participant profiles** = Demographics - **Services setup** = Service type mapping - **Invoices** = Client contribution data --- ## CHSP vs NDIS | Aspect | CHSP | NDIS | |--------|------|------| | **Target** | Older Australians | People with disability (any age) | | **Funding Level** | Entry-level support | Individualized packages | | **Reporting** | DEX (quarterly) | Bulk upload or invoices | | **Invoicing** | Client contribution (optional) | Various plan types | | **Integration** | Automatic DEX | Manual or bulk upload | --- ## Client Contribution Guidelines **Fee Caps (as of 2024):** - Check current DSS guidelines for contribution caps - Fees must be reasonable and affordable - Cannot deny services due to inability to pay - Must provide fee schedule to participants **In Comm.care:** - Set client contribution amount on service - Create invoices for contributions - Track payments and outstanding amounts --- ## Compliance Requirements ### Documentation: ✅ Progress notes for all services ✅ Participant consent and service agreements ✅ Client contribution agreements (if applicable) ✅ Incident reports ### DEX Reporting: ✅ Quarterly submission on time ✅ Accurate participant data ✅ Correct service type mapping ✅ Validation error resolution ### Quality Standards: ✅ Aged Care Quality Standards compliance ✅ Incident and complaint management ✅ Consumer feedback mechanisms ✅ Continuous improvement processes --- ## Troubleshooting DEX **Issue:** Participant data not appearing in DEX **Solution:** Check participant is marked as CHSP-funded, verify outlet configuration **Issue:** Service hours don't match **Solution:** Verify progress notes are complete and correctly categorized **Issue:** Validation errors on submission **Solution:** See [Troubleshooting CHSP funded participants guide](../../features/reporting/dex-troubleshooting.md) --- ## Related Topics - [Progress Notes for DSS Services](../../features/progress-notes/) - [DEX Reporting](../../features/reporting/) - [Services Configuration](../../setup-and-configuration/services-configuration/) - [Invoicing](../../features/invoicing-claims/) --- ## External Resources - **DEX Portal:** dex.dss.gov.au - **My Aged Care:** myagedcare.gov.au - **Aged Care Quality Standards:** agedcarequality.gov.au --- [Need to raise a request? Contact us.](https://conversations-app.brevo.com/)