# Getting Started with your Quality Management System (QMS) ## **Overview** The Pnyx Quality Management System (QMS) is an end-to-end digital platform purpose-built for health and community service providers. It empowers organisations to meet compliance standards, streamline internal processes, and continuously improve service delivery. Our QMS integrates core quality components into one centralised system: - Incident Management - Risk Management - Feedback & Complaint Handling - Employee Screening Checks & Approvals This system is aligned with national standards including the **NDIS Practice Standards** and **Aged Care Quality Standards**. It ensures your organisation has the tools to manage governance, risk, and compliance (GRC) in real time. ## **Core QMS Tools** ### **Incident Management Capture and manage all incidents in one place — from client injuries to service disruptions or near misses. With automated workflows, role-based access, and reporting templates, you can ensure regulatory obligations are met (e.g. NDIS reportable incidents) while learning from every event. 📘 [Incident Management](Incident%20Management.md) --- ### **Risk Management** Identify, assess, and mitigate risks before they escalate. The Risk Report tool supports real-time tracking, linked corrective actions, and integrated controls. It helps you stay compliant and proactive in managing operational, clinical, and financial risks. 📘 [Risk Management](Risk%20Management.md) --- ### **Feedback & Complaint Management** Create a transparent, accessible channel for clients, families, and stakeholders to share feedback or complaints. All submissions are logged, tracked, and responded to within the system. Distribute your organisation’s **Feedback & Complaint QR Code** on onboarding materials, websites, and posters to make reporting easier. 📘 [Feedback Management](Feedback%20Management.md) --- ### **Worker Screening Checks** Maintain a compliant and verified workforce. The Staff Checks module tracks mandatory and optional checks (e.g. NDIS Worker Screening, Police Checks, Working with Children Checks), expiry dates, and approval statuses. 📘 [Worker Screening Check](Worker%20Screening%20Check.md) --- ### **Worker Screening Check Approval** In high-risk environments, it’s essential that only approved staff are rostered. The approval workflow allows designated managers to review, approve, or reject staff screening submissions, ensuring safe service delivery. This approval status is automatically reflected in HR and rostering decisions across the platform. 📘 [Worker Screening Check Approval](Worker%20Screening%20Check%20Approval.md) --- ## **Why It Matters** By consolidating quality functions into a single platform, Pnyx QMS helps organisations: - Reduce compliance risk - Improve responsiveness to feedback and incidents - Track and resolve issues faster - Promote a culture of accountability and transparency - Meet audit requirements effortlessly --- ## **Next Steps** Ensure your team is trained on how to use each module. Add links to this Getting Started with your Quality Management System (QMS) Document in your internal Knowledge Base, and include the QR Code in your client onboarding package. [Need to raise a request? Contact us.](conversations-app.brevo.com)