A Circle of Care is the place where you will find everything about the participant ### [Medication Chart](Medication%20Chart.md) If your services involve administering medication (e.g., Nursing), you can use the Medication Chart to track staff activity efficiently on Comm.care. Follow the steps below to set it up ### [Timeline - Working with the persons records](Timeline%20-%20Working%20with%20the%20persons%20records.md) On Comm.care, Timeline offers a single view of client records as it builds upon the communication notes populated by providers after service delivery to the participant. It's crucial for documents and progress notes to be easily accessible and extractable for all staff providing care to the participant, so Timeline makes it effortless to fetch out significant ### [Circles Roles](Circles%20Roles.md) Comm.care allows you to take the utmost care of Client data. Each user, whether Staff or another person, can be assigned one or more roles in a particular Circle, each with different permissions. This article will give you a brief overview of assigning various roles to users in a Circle. Every user has an Organisational Role: Manager, Staff, and Volunteer. ### [Staff access to multiple Circles](Staff%20access%20to%20multiple%20Circles.md) Client and user management can be tricky sometimes and Comm.care makes it easy for the managers to provide multiple levels of access to the staff for the different circles (clients). This article will just show you how you can do that. Manage Staff’s access to multiple circles Go to My Organisation > Staff > Role Icon Then on the Manage Access modal, go to the ### [Create or Delete Appointments](Create%20or%20Delete%20Appointments.md) In Comm.care an appointment is an instance when a service is scheduled to be delivered to the person/Participant. In order to create an appointment for that person, their Circle first needs to have the relevant service added to the Roadmap - see Add your services to the Roadmap . ### [How To Manage Recipients on your Claim Invoice and Statement With Comm.care](How%20To%20Manage%20Recipients%20on%20your%20Claim%20Invoice%20and%20Statement%20With%20Comm.care.md) Whether you are working with self-managed, plan-managed or agency-managed clients, your invoice/statements always need approval from clients and person/organization that will pay for you. With Comm.care you can easily create invoice/statements for your service delivery and then send them to your clients. If your client is plan-managed, you will need to send Invoice ### [Add Support Services to Roadmap](Add%20Support%20Services%20to%20Roadmap.md) Comm.care allows you to manage the services for each Client, making it easy to keep track of their budget, contract date, objectives and all the information required to keep your Organisation on track for better service delivery. This article will talk about how to add new services to a Circle and how to better populate all the fields while creating those services ### [Create a claim or invoice](Create%20a%20claim%20or%20invoice.md) Whether you want to generate an invoice to request payment or create a Progress Note (support log) for your Client’s approval, our claims feature will make your life easier. Comm.care’s Claim (aka Client Support Log), is a feature designed to confirm receipt of the NDIS support items as delivered in the direct services provided to Clients via Progress Notes ### [Add to My Frequent Circles for Quick Access](Add%20to%20My%20Frequent%20Circles%20for%20Quick%20Access.md) Comm.care revolves around the idea of person-centred care. If you visit a Circle frequently, you should add them to your own list of Frequent Circles to quickly access them from the top menu dropdown or from your home page. To get started, click My Circles on the top menu dropdown. Then, search for your assigned circles by type the circle on the search box. After ### [Creating a New Circle of Care for a MDS Participant](Creating%20a%20New%20Circle%20of%20Care%20for%20a%20MDS%20Participant.md) To utilise Comm.care to document every detail of the participant to keep a track of their progress, it is important to set the participant in the system. This article talks about how you can create a new circle of care in Comm.care. As NDIS, MDS doesn't require in-depth details about the participant, but you need basic information to know enough about the participant ### [Recording COVID vaccinated staff](Recording%20COVID%20vaccinated%20staff.md) From lockdowns to long vaccination queues, we've been tirelessly working "from home" on improving Comm.care and helping you run your business in the best possible way. Under the current COVID-19 circumstances across Australia, it has become clear that companies want to be able to track whether their staff have received their COVID-19 vaccine. While mandating ### [Why what and how to capture great case notes](Why%20what%20and%20how%20to%20capture%20great%20case%20notes.md) Are you recording case notes effectively? From the perspective of an NDIS provider, there are three big reasons to ensure you’re getting case notes right: It’s a requirement of your NDIS registration; It makes it easier for your whole team to coordinate care for each Participant; and It helps ensure that you’re identifying and addressing ways to help Participants ### [Setting Goals](Setting%20Goals.md) Setting goals and keeping up-to-date with the progress of your Client is the primary concern of the support worker and this is one of the features which makes Comm.care a leading NDIS software. Coordinators can keep track of goals in just a single click! Let's see how to set it up. To set goals for a Circle: Note: Only Circle Coordinators can create goals & update ### [Documenting Support Delivery with Comm.care Cancelling appointments](Documenting%20Support%20Delivery%20with%20Comm.care%20Cancelling%20appointments.md) A progress note is legal documentation of services provided by your Organisation to your client. We made it easy for staff to create progress notes in Comm.care with a single click. Sometimes these progress notes are known as case notes or support logs. Whatever you call them, progress notes should follow basic documentation requirements to support the Provider ### [How to add Person and Plan Manager to a Circle](How%20to%20add%20Person%20and%20Plan%20Manager%20to%20a%20Circle.md) In Comm.care, a Person (such as Care Recipient, Carer, Plan Manager) can be added to Circles in order to store their personal information. They are managed on the 'Participant' tab under Circles. Note: You can only create a claim when there is at least one Care Recipient in that Circle. To add a Care Recipient (Client) or Carer Go to My Circles > Choose the Circle ### [How to add New Organisation to Circle](How%20to%20add%20New%20Organisation%20to%20Circle.md) It is quite possible that during the journey, one Circle may receive different services from different Organisations. Understanding this customer need, the Comm.care platform is designed to help Circles and Organisations easily manage their relationship, services, and appointments. This article will show you how to add a new organisation in the circle. Before ### [How to add Carer and Guardian to a Circle](How%20to%20add%20Carer%20and%20Guardian%20to%20a%20Circle.md) In Comm.care, Informal Users (such as Person, Carer, Guardian) can be added to Circles in order to access information such as Documents, Roadmaps, and appointments of that Circle. They are managed on the Participant tab under Circles. Person This role is given to the person that receives the services. Can read all documents and comment on them. They can also ### [Export Progress Notes](Export%20Progress%20Notes.md) After the end of the contract, you might want to export all the Progress Notes for the Client. Comm.care as a leading client and case management software system, helps you to do this in just a few clicks! Go to My Circles > choose the Circle > Timeline > Type filter (on the right filters window) > Drop down and select Progress Notes > Enter Duration > Download ### [Creating Task or Alarms](Creating%20Task%20or%20Alarms.md) This feature allows you to set and assign daily and weekly tasks for you and your staff across your organisation which can also be synced to their respective calendars and send them notifications. This article will cover: Create a task Where to find tasks Notifications Complete a task Overdue tasks Common uses Create a task As Comm.care focuses on person-centred ### [About Circle of Care](About%20Circle%20of%20Care.md) A Circle of Care serves as a comprehensive hub for all information related to the Participant (your Client) on Comm.care. Each Client has a dedicated Circle, where users can access all the activities, appointments, documents, and services provided, along with details about everyone involved in caring for the Client. Access Circle directly On your home page, click ### [About Roadmap](About%20Roadmap.md) Create a Roadmap within Comm.care for every Circle, to show which support services will be delivered against what timeframes for a specific Client. The Roadmap displays each of the Services provided to your Client by any Organisation in the past, currently, or in the future, and is essential for accurate reporting purposes. Before adding new services to your ### [Remove Circle and Activate Circle](Remove%20Circle%20and%20Activate%20Circle.md) Clients have a contract for a certain time and you might want to remove them from your organisation in Comm.care after the end or in case the client leaves in between. This article will guide you on how Comm.care, as a client management software will help you remove or deactivate the circle. How do I deactivate or remove a Circle if a client leaves? If you stop ### [Types of documents in Circles](Types%20of%20documents%20in%20Circles.md) Within Circles, different types of Documents can be uploaded or created, in order to store information about the Client. These Documents are divided into: Assessments The Assessment Document is the snapshot of the individual or family as evaluated by a professional. It reflects relevant information, such as the background of the individual, diagnosis, family ### [Circles documents](Circles%20documents.md) Uploading documents to a Circle ensures assigned staff members have ready access to critical information before going to an appointment. It improves service delivery by focusing on achieving the Goals of the Circle. With this in mind, Comm.care has included an enhancement that allows the "pinning" of key documents to each of your Circles; making critical information ### [Add Group Support Services to Roadmap - Day Programs](Add%20Group%20Support%20Services%20to%20Roadmap%20-%20Day%20Programs.md) This article shows you how to add a group support service to a circle and how to better populate all the fields effectively. Once a group service is created under My Organisation, you can add it to a Client's Roadmap. Go to My Circles > Select the circle > Roadmap > Add New Service Basic) [Need to raise a request? Contact us.](conversations-app.brevo.com)