# Customer Service Management : Alumni Program The Comm.care Alumni Program is to mastering comm.care blah blah for nick. different because is not only 1 week and many of the items should not be shared to the user like we are going to ask for referral!! ### Ongoing support: Comm.care Alumini program  This is not the end. We’ll continue providing you with frequent advice and tips on how to get the most out of Comm.care through our alumini program. Create templates, **Feedback** - This Bootcamp took years to build with our experience across hundreds of care organisations like yours in Australia, Is there anything we can do better . . . blah blah if positive → **Case Study** if positive → **Referral** Validate billable hours: Keep track of billable hours and budget utilisation for each client by generating activity reports. Informal Circle of Care (Friends and Family) How to claim for Short-notice Cancelation or No-Show? (already existing) How to manage non-billable line items Review employ certifications Review Roadmaps budgets Review Roadmaps end date Plan review - Timeline, Replicate/adapt NDS Practical Guide to NDIS Resources using Comm.care Plan Reviews Schedule Unschedule Providers Report Parts of Support coordinator All Providers Report